Snorkeling Terms and Conditions

Please carefully read our General Booking, Cancellation, Payment and other Terms which apply to all bookings with The Dive Academy

1. Definitions 

The Dive Academy shall be construed to comprise "the Company", as well as all their affiliates, officers, agents, employees, workers, directors and representatives.

2. General Booking

2.1 All customers must complete and sign the relevant Liability Release Form before commencing snorkeling activities.

2.2 The Company is not permitted to dispense any medical advice. If you are unsure of a medical matter related to snorkeling or otherwise, please seek advice from a certified Medical Practitioner before engaging in inwater activities.

2.3 The Company reserves the right to modify and/or cancel snorkeling arrangements for the reasons listed, but not limited to, those below:

2.3.1 the number of customers scheduled for the trip;

2.3.2 weather conditions making the trip to the scheduled destination not possible;

2.3.3 other ensuing technical difficulties.

2.4 Customers or students who fail to participate in any snorkel dives on a trip, for whatever reason, shall not be reimbursed by the Company for any unused or uncompleted portion(s) of the trip or course.

3. Insurance

3.1 Customers are strongly advised to secure appropriate travel insurance, with a reputable insurance provider, and applicable to the activities they will be undertaking. Such insurance should provide comprehensive coverage of at least the following; Diving, Snorkeling, Medical, Travel, Personal Liability and Cancellation provisions. The Company shall not be held responsible for any resultant financial or personal loss or injury where customers choose not to secure such insurance.

3.2 The Company shall not accept any liability for the loss or damage of any luggage or dive/snorkel equipment whilst on board the boat, nor during the transfer(s) to or from the boat.

4. Price and Payment

4.1 A 3 % fee shall be applicable for all payments via credit card (VISA or Master Card) and via Paypal.

4.2 The number of snorkeling locations visited in any package is an estimate based on usual snorkeling circumstances, and not a guarantee. Where circumstances arise, such as, but not limited to; adverse weather conditions, personal illness, technical difficulties, dive site remoteness/inaccessability or personal choice, and cause a reduction in this estimated number, there will be no partial refund in such circumstances.

5. Customer's Obligations

5.1 Where the customer is negligent or irresponsible, and causes any damage to, or loss of property and equipment belonging to the Company, the customer shall recompense the Company in full, to the current market value of any loss or damage.

5.2 The customer undertakes to be physically, emotionally and mentally prepared and fit to participate in the activities they have signed up for. Any resultant injury or discomfort borne out of any unfitness shall not provide any ground for complaint or refund.

5.3 The Company represented by any of its Instructors, may prohibit an individual's participation in snorkeling, where they are physically, mentally or emotionally unfit to participate, demonstrate a distinct lack of respect for or handle/harm marine life, consume alcohol between snorkel stops, or fails to abide by general international safe snorkeling standards and practices.

6. Deposits

6.1 For all VIP Snorkeling tours a 1,500 baht deposit per person is required to secure the booking.

6.2 Once the booking is confirmed by receipt of a deposit, the deposit is non-refundable in the event of any cancellation.

7. Cancellation

7.1 The Company will refund all monies paid by the customer where the Company itself cancels a tour. The company shall not accept any financial responsibility for any itinerary changes or cancellations resulting from circumstances outside of the Company's control, such as, but not limited to, those stated above. In the case of a refund, bank transfer fees will be deducted from the refund.

7.2 If a customer requires emergency evacuation and the boat must return to land, the Company shall not accept any financial responsibility for any ensuing itinerary changes.

7.3 The outstanding balance for all tours booked must be paid in full to the Company before the time the tour is due to commence. The outstanding amount will also be non-refundable where a cancellation is made less than 24 hours before the time the trip is due to depart, or the customer is a no-show on the day.

8. Governing Law

8.1 This contract shall be governed by, construed, and enforced in accordance with the laws of Thailand. 

 Please be aware our Koh Tao tour caters for both snorkelers and scuba divers and we endeavour to make the best decisions for both groups to get the best experience.

Online 10am until 6pm Koh Samui time if you would like to chat